You asked: Can I cancel a Porto’s order?

If we have not yet shipped your order, we will cancel and refund your money. If your order has already shipped, you will be responsible for returning the item(s) for a refund.

How do I cancel a Portos order online?

Cancellation requests require notice of 72 hours prior to selected delivery date. Exceptions may apply so please email us at bakeathome@portosbakery.com as soon as possible!

Can you order Portos the day before?

Once the timeslots have passed or filled, they are no longer available. Best is to order early in the morning and select your preferred time slot. As long as you get confirmation of your order, arrive later should not be a problem, though I cannot speak for significantly earlier arrival.

How long does Portos take to ship?

The service, which can be found online at portosbakery.com, includes information on products, purchasing and shipping, as well as how to bake your order. The items, which are stored on dry ice, are shipped to you in about two days.

How do I contact Portos?

Live chat with us at Bake at Home during the day, or give us a call at 323.558. 5980.

Can I order online from Porto’s?

Online Ordering & Walk-In Now Available.

Do Porto’s potato balls need to be refrigerated?

does Portos need to be refrigerated? Absolutely. Ask for them at room temperature so when you reheat them the following day they won’t be that soft.

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How Long Does Frozen Porto’s last?

Freezer Storage

The freezer is the best place to store pastries to retain freshness beyond about five days. Use only freezer storage bags designed for optimum moisture-vapor resistance. Freeze the pastries for up to two to three months; thaw them in the packaging before reheating.

How much is shipping from Porto’s Bakery?

They’ll be shipped frozen on dry ice with instructions on how to bake the order when it arrives. Each box costs $16.99. But locals looking to bypass Porto’s famously long lines should think twice about opting for Bake at Home – shipping costs a hefty $24.99, and there’s two-order minimum.

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